Q. How much money will I save by joining HSG purchasing group?
A. The amount of savings varies by client, depending upon past purchasing practices. Generally, our new clients see a dollar savings of 5% to 15% on their purchases and a substantial time savings.
Q. Who does HSG work for, the restaurants or the vendors?
A. HSG works for you, the restaurant. Our income comes from the fees we charge our client operations.
Q. Who's responsible when there is a problem with my order?
A. HSG works very closely with our clients to insure complete and accurate purchasing. However, if a problem or an emergency occurs ( no matter which party is responsible) HSG will follow-through to correct the situation and get you the product you need.
Q. How much does HSG charge?
A. We charge a flat monthly fee. The fee varies from client to client and is determined by the size and complexity of the operation.
Q. When will I start saving money?
A. You will see some savings almost immediately. Within three months you will see the full effect. Since we are continually fine-tuning, there will always be new, additional savings to you.
Q. Is there a contract involved?
A. Only if you request one. Generally, we prepare a brief letter stating what services we will provide, the timetable, and the agreed upon fee.
Q. What happens if I don't like HSG’s services?
A. Quite frankly, this has seldom happened. However, there is nothing in our letter of agreements which binds you. You are free to discontinue our service at any time if you feel HSG is not saving you time and money.
Q. Will I have input into which vendors are chosen to supply my operation?
A. Absolutely. Initially we will use your present vendors exclusively . After a few weeks, when your staff is familiar with working with us and vise versa, we will begin suggesting some additional vendors to you. Only after you have given us the go-ahead will we start using a new vendor. Obviously, the more flexible you are, the greater the potential savings.
Q. Will the quality of my products suffer?
A. No. You have 100% control over your specifications. HSG invests many hours with you developing detailed specifications for each product you use to insure exact requirements. In addition to your present vendors, we have developed a wide range of sources to get you the quality of goods and services you need to operate.